Expédition & retours

At Jardin Soldes, we are committed to providing high-quality garden shelters and accessories with excellent customer service. Below you’ll find all the details about our shipping and returns policies to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange policy.

General Conditions

• You have 15 days from the delivery date to request a return or exchange
• Products must be returned in their original condition, unused, with all tags and packaging intact
• Custom or made-to-order products cannot be returned or exchanged (see exceptions below)

Return or Exchange Process

Step 1: Submit a Request

Email your return or exchange request to [email protected] using the following format:

Step 2: Approval & Instructions

Our customer service team will respond within 48 hours with:

• Confirmation of your request approval
• A Return Merchandise Authorization (RMA) number
• Detailed return instructions

Step 3: Return the Product

Once approved:

1. Carefully repackage the product in its original packaging
2. Include all accessories and documents
3. Clearly mark the RMA number on the package
4. Ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Step 4: Processing

Upon receiving your return:

• We will inspect the product within 3 business days
• We will email you about the status of your request
• For approved returns, we will initiate your refund or exchange

Refunds

• Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.)
• Timing: Processing may take up to 10 business days after we receive and inspect the returned item
• Amount: You will be refunded the product purchase price. Original shipping fees are non-refundable unless the return is due to our error

Exchanges

• If the new product costs more, you will be charged the difference
• If the new product costs less, we will refund the difference
• Shipping fees for the replacement item are the customer’s responsibility unless the exchange is due to our error

Defective Products or Our Errors

If you receive a defective or incorrect product:

• Contact us immediately at [email protected]
• We will cover all return and replacement shipping costs
• We will resolve the issue as quickly as possible

Thank you for shopping with Jardin Soldes. We appreciate your business and are committed to ensuring your complete satisfaction with our garden shelters and accessories.